Last updated: 28/03/2019
INFORMATION WE COLLECT
INFORMATION YOU PROVIDE ABOUT YOURSELF.
We may collect and store both personal and non-personal information you enter on our website or through other electronic or paper based communications. Personal information includes identifying information, such as your name, address, passport details, e-mail address, and telephone number. If you transact business with us we will collect financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your gender, age, and other demographic information; and information on your personality and background (family, education and work).
There are the three ways in which you may explicitly and intentionally provide us with, and consent to, our collection of certain personal information:
▪Online payment (name and financial information).
▪Contact and enquiry forms (name and e-mail address, and non-personal information).
▪Enrolment in one of our programs (identifying, personality, background, and demographic information)
INFORMATION YOU PROVIDE ABOUT OTHERS.
We may also collect and store personal information about others that you provide for us. If you fill out an online application reference form for an applicant to one of our programs, we may store your personal information and that of the respective applicant.
INFORMATION ABOUT YOU FROM OTHER SOURCES.
When applying for one of our programs, we may obtain personal information about you from others through the online application reference form.
We may also collect and store non-personal, statistical information about your visit that we collect from Google Analytics using cookies (see the section about “cookies” below). Google Analytics is a software that monitors statistics such as how many people visit our site, the user’s IP address, which pages people visit, from which domains our visitors come and which browsers people use. We use these statistics about your visit for aggregation purposes only.
HOW WE USE THE INFORMATION WE COLLECT
We may use the personal information we collect about you to:
▪Respond to your inquiries, questions and/or other requests.
▪Process your application to one of our programs, or the application of the respective applicant, if the online application reference form is used.
We may use the financial information we collect from you to:
▪Process online payments and donations.
▪Keep records for accounting purposes.
We may use the non-personal information we collect from you to:
▪Improve the performance of our website to enhance your visit.
▪Perform research and analysis about the use of our website.
WITH WHOM WE SHARE YOUR INFORMATION
We do not sell, trade, or rent a user’s information to others. We assure you that we do not share your information with others except as indicated below or when we inform you and allow you to opt out of having your personal information shared.
▪ Online applications. Information that you or your referees provide to us when applying for one of our programs may be entered into the University of the Nations (“UofN”, http://www.uofn.edu) and YWAM Training Australia (“YTA”, RTO 0449, http://ywam.org.au/training.html) databases. YWAM Wollongong operates under and is certified by the UofN / YTA. Your information may be recorded in the UofN / YTA databases to register the applicant as a UofN / YTA trainee.
▪ Financial details. Our online payment facility is operated by our bank (Westpac Banking Corporation). All information provided by you through the online payment form is immediately sent to the bank, through a secure connection (see the “Security policy” section further down), to be processed. We then receive a transaction statement for the confirmation of your payment/donation.
▪ Disclosure by Law and Protection of YWAM Wollongong and others. If we are required by law to disclose certain information to local, state, federal, national or international government or law enforcement authorities, we will do so. We will also disclose information to third parties as necessary in order to comply with applicable laws and regulations. In addition, YWAM Wollongong may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or to enforce or apply YWAM Wollongong’s agreements.
THIRD PARTY WEBSITES
YWAM Wollongong understands the importance of protecting children’s privacy. Our interactions covered by this policy are not intentionally designed for, or directed at, children. Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.
HOW YOU CAN ACCESS YOUR INFORMATION
You can review and update your personal information by contacting us. More information on how to contact us is provided at the end of this document.
Last updated: 13/02/2016
We consider the protection of all personal information we receive from you a priority. Please be assured that we have security measures in place (including physical, electronic and procedural measures) to protect against the loss, misuse, and alteration of any personal information we receive from you. As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information. In order to try to minimise this risk, we encrypt all personal information that you submit using a 256bit Secure Sockets Layer (SSL) protocol.
CHANGES TO THESE POLICIES
If the content of any of our policies is changed, then we will post a notice of the date and the nature of the change at the beginning of the respective policy.
MAKING A COMPLAINT
We are committed to maintaining the policies stated in this document. However, we sometimes make mistakes. If you are affected by one of those mistakes, please contact us. Your privacy and security are very important to us and we aim to resolve your complaints immediately.
If you have any questions about our policies, if you want to opt out of any of the ways we store your personal information, or if you want to file a complaint, please contact us by e-mail, phone, or postal mail as follows.
PO Box 132
Port Kembla NSW, 2505
(+61) (0)2 4274 1616
Policies for termination or early student withdrawal due to extenuating circumstances, such as death in the family, will differ at various locations. Ask the Registrar for current refund policies for your course of interest. When a refund is given to a student, a written statement describing the refund must be given to the student and a copy kept in the student’s file. If the Course does not run, is delayed, or is cancelled during the Course, the refund must be given to the student(s) within 2 weeks. A student may request a refund by submitting a written request to the Registrar or Accountant and the refund must be given within 4 weeks of receiving a written claim from the student. Refunds will be given as per the refund schedule. This refund policy is covered by the legislation under the ESOS Act 2000 and ESOS Regulations 2007. This policy does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.